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2140 West Northwest Highway, Dallas, Texas 75220, United States
Firewood return policy
At J&J Sod Company, llc. We strive to have the highest quality firewood.
- If our firewood don’t meet your standard please let us know immediately. During the delivery or if not present at the time of the delivery, no more than 1 day after the firewood delivery date. We will evaluate every complaint on a case by case basis. If our firewood meet our standards we do not accept returns due to the high amount of labor and effort involved in the deliveries and the labor and effort it would take for us to pick up and return the firewood.
- In the event we allow a return. The amount that is returned must be the same amount that was ordered, or there will be additional fees for unreturned wood.
- In the event we allow a return. Due to the nature of the product, an additional fee of $125 will be applied for picking up any firewood from a residential home that would like to be returned.